We want you to be happy with your order, so we will offer you a 30-day from date of purchase, money-back guarantee! If you are unsatisfied with your order, just send it back to us, in its original condition (and please use the original or comparable packaging). We will then exchange the item for another product or for store credit. Alternatively, we can issue a refund by crediting the card you used for purchase.
If the item is defective or if we have sent you an incorrect product by mistake, we will pay for return shipment. If the item is returned for any other reason, you will be responsible for the shipping costs and, unfortunately, we cannot reimburse you for the original shipping charges. In addition, if the item is returned for any other reason than defect or mistake on our part, you may be charged a 15% fee (only to cover the credit card fees and restocking expenses we incurred as a result of the return).
Please note: Returned items received after 30 days from date of purchase may be returned to the sender. Likewise, returned items that are worn or not in their original (or comparable) packaging, may be returned to the sender. As a general retail policy, opened CD’s, DVD’s, Cassettes, and Videos may not be returned.
Cancellation Policy
If you change your mind about the product you ordered, you may cancel anytime via email or by phone. If you cancel your order before the item is shipped, you will not incur any shipping charges. You may, however, be charged a 15% restocking fee if the item has been prepared for shipment. If your cancellation occurs after shipment, you will be charged shipping costs for the delivery of the item and may be charged a 15% restocking fee. In this case, please be sure to reject the shipment when it is delivered to you and return to sender.
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